Legal
Privacy Policy
Overview
Pinnacle Business Systems ("we", "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the services we provide to trades and service businesses.
Information we collect
When you book a call through our booking calendar, submit a form, or request information, we collect the details you provide, such as your name, phone number, email, and booking details. We may also collect call and message data needed to operate the recovery systems we install for you.
Texts and calls about your enquiry
To respond to your enquiry and follow up on leads, we may send you text messages and place calls about the booking or request you submitted. You can reply STOP to any text message to opt out of further texts.
Call answering and recording
Calls may be answered by our call assistant, and calls may be recorded for quality, training, and record-keeping. Recordings are handled in line with this policy.
How we use information
We use your information to respond to enquiries, provide and improve our services, follow up on leads and quotes, send appointment reminders, and communicate with you about your account. We do not sell your personal information.
Sharing
We share information only as needed to provide our services, to comply with the law, or with your consent. Service providers we work with are expected to protect your information and use it only for the purpose we share it.
Your choices
You may ask to access, correct, or request deletion of your personal information, or opt out of marketing communications, by contacting us using the details below.
Governing location
This policy is governed by the laws of Alberta, Canada.
Contact
Questions about this policy or your information can be directed to Pinnacle Business Systems, 6 Pinnacle Point, Grande Prairie, AB T8W 2Y7, by phone at (587) 854-5852, or by email at info@pinnacle-digital.ca.
This policy may be updated from time to time. Last reviewed: November 2026.
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Questions about your data?
Book a free call and we're happy to walk you through how your information is handled.